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ABOUT
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V&R Jewelry is a family owned and operated business. For over a decade we have focused on creating fine jewelry in 14K and 18K gold. Note, that we are also authorized sellers of the Janell Russell Mother and Child Collections, Original Mother's Rings, ArtCarved Rings and Loving Family Pendants to name a few.
More recently, V&R Jewelry has been including fine keepsakes as part of its diverse collections. In addition to classic and designer jewelry, we offer complimentary unique and popular market designs and an array of collections many of which are appropriate for mothers and grandmothers, as well as for any occasions which honors families. We offer discounted prices year round, as most of our jewelry products are discounted 35% to 50% off of retail prices.
You can purchase jewelry with confidence on VandRjewelry.com because our Buyer Protection Program assures you of a safe and trustworthy online transaction:
100% Guaranteed Satisfaction: All items are guaranteed to be delivered free of manufacturer's defect. If any item has a manufacturer's defect, as determined by the manufacturer, it will be corrected and replaced at no charge to you.
Certified Safe and Secure Transaction: You can shop confidently at VandRjewelry.com knowing that your credit card is protected. MasterCard, Visa and American Express provide protection against unauthorized use of your credit card for online purchases. VandRjewelry.com carries certification of security. Your name, address and credit card information are 128-bit encrypted, which renders them invisible during the internet transfer. Our banking partners Bank of America and Credit Card Service provider Card Service International (Linkpoint Central) are the industry leaders in secure online transactions.
100% Privacy Policy: VandRjewelry.com regards your privacy as a matter of serious respect and is committed to maintaining the privacy of our customer's information. We have instituted a privacy policy detailing our commitment to customer privacy. We intentionally do not keep credit card information on our site for security purposes. Furthermore, we do not share, sell or trade our customer’s or potential customer’s information to other businesses, outside parties or individuals. We will not bombard you with email unrelated to your order or put you on any type of email list. We do not conduct business this way. We firmly believe that our high quality products, competitive prices and professional service is enough to bring you back.
Independent Appraisers Network: We assure our customers that VandRjewelry.com only deals with reputable industry manufacturers. Our gemstones are handpicked by our expert jeweler. We encourage our online customers to have genuine gemstone rings appraised by a qualified independent third party for insurance purposes and for your own peace of mind. The American Society of Appraisers will provide you with a list of qualified gemologists in your area.
Superior Customer Service at VandRjewelry.com
Speak with a jewelry expert: When you contact customer service at 213-488-1198, you will be speaking with a qualified jeweler who actually works at our office. Unlike other websites, we do not use outside 800-number operators to answer our customer service lines. We prefer to be available to answer the needs and questions of our customers. We are available to speak with customers by telephone between 9.00 a.m. and 6.00 p.m. Pacific Standard Time, and often available as early as 6 a.m., and as late as 8 p.m. Our customer service number is 213-488-1198. If you don’t get an immediate live answer, leave a voice message for our customer service department and we will return your call promptly, even on weekends.
If you ask a question via email, we will usually respond within a few hours and often respond within 15-30 minutes. When you send an email to info@vandrjewelry.com, you can be confident that your request will be handled promptly and professionally.
At V&R Jewelry, as professional jewelers we pride ourselves in our ability to create custom designs on a personal basis, with individual clients. We utilize email, fax machines and the telephone to help you choose a one-of-a-kind piece of authentic jewelry. This is a fun process for us and our clients. If you don't find what you are looking for on our website please contact us, we are sure to locate it for you, or even create you a custom design. If you are not comfortable placing your order online, we will accept your telephone or mail order. Please don't hesitate to email us or telephone us at 213-488-1198.
We are strongly committed to forming long lasting partnerships with our clientele and consider serving our clients with high quality products and exceptional service as top priority. These values permeate every aspect of our business, from diamonds to contemporary pieces. You can be assured that V&R Jewelry For The Family means quality. If you appreciate authenticity and enjoy expressing yourself through unique accessories, you have come to the right site!
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